TERMS AND CONDITIONS
Cancellations & No Shows
Please note 48 Hours’ notice is required for all cancellations so we have time to refill the appointment space. In some cases no shows may result in full price to be taken from client.
Arrival Time
Please arrive on-time for your appointment. If you arrive early please be prepared to wait until your booked appointment time.
Late Arrivals
If you are running late for any reason, please let us know as soon as possible. We will always do our best to accommodate late arrivals within 15 minutes of your appointment time.
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Patch Test Policy
Your health and safety is always our top priority at The Salon, Colne. Allergic reactions to hair dye and eye beauty treatments are rare, but they can happen, so it’s important that you follow these guidelines on patch testing. Patch testing is required for clients who have never had hair colour, eyelash tinting or brow lamination before. 48 Hours before any colour service all clients must undertake a colour patch test. A patch test is a quick an simple procedure involving hair colour or tint product being dabbed behind your ear or on your wrist. If you suffer any redness, itchiness, swelling or other signs of a reaction, it should be washed off immediately, and you should let us know. Otherwise it should be left on for 48 hours.
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Loss or Damage of Personal Items
Please keep your personal belongings with you at all times and leave any valuables at home.
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Children
Children are always welcome in the salon but must be supervised at all times.
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Hygiene
Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness we ensure we sterilise all of our tools & equipment.
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Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Gift Vouchers
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. In ‘’failure to show’’ up to your appointment without cancellation notice this may result in your Gift Voucher becoming invalid. Gift Vouchers are non-refundable.
Price Alteration
We reserve the right to alter prices but will always give prior notice via social media & posters within the salon if a price increase is due.​​
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Cookie Policy
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